The rise in telework and more flexible working patterns, speeded up by the pandemic, has intensified concerns about an ‘always on’ culture and employees’ constant connection to their workplace, leading them to work additional and often unpaid hours. One of the solutions put forward to help address this issue is the introduction of a right to disconnect.

This report presents Eurofound’s research on telework during the COVID-19 pandemic in 2020 and 2021. It explores changes in the incidence of telework, working conditions experienced by employees working from home and changes to regulations addressing issues related to this working arrangement. The findings reveal a rapid escalation of telework triggered by the pandemic: in 2021, 2 out of 10 European employees were teleworking – a figure that most likely would not have been reached before 2027 had the pandemic not occurred.

The massive and rapid adoption of telework in 2020 in response to the COVID-19 lockdowns exposed gaps in the legislation governing telework arrangements across the EU Member States. In some cases, there was no regulation in place; in others, it was too restrictive. Governments scrambled to put temporary measures in place to cover the emergency situation and the urgent need to enable workers to work from home. Now that the pandemic is receding and wholesale telework seems to be here to stay, governments are faced with the need to properly regulate such arrangements.

The growth of digital labour platforms is presenting opportunities and challenges for workers and businesses and a need for international policy dialogue.